Questions and Answers

  How do I get the most sales from your $1 cards?
  • Location  Ensure your display spinner is at the front entrance of your store.  This will maximise sales and bring customers into your store.
  • Presentation  
    • Keep your display spinner looking full at all times.  Empty pockets are lost sales opportunities. 
    • Make sure your display spinner is tidy.  
    • Display your cards in categories eg Children/Flowers/ Animal/Special Occasions
  • Ordering  If you have empty pockets, it's time to place an order!

How do I display the Magnolia Gift Bags?

We recommend using wall hooks or slat wall hangers to hang the bags. If you are looking to display these on a shelf or table, we recommend the following display. 

How do I know that my order is being processed?

An order confirmation will be emailed when your order is received into our system.  Stock will be delivered within 1-5 business days depending on your store location.

Can I repeat my last order?

Yes, by using the “Reorder” feature in My Orders once you are logged into our website.  All designs that are still currently available will show on screen with the quantities that you last ordered of each design.  You can then add/delete product to your order before proceeding to checkout.

I've realised that I ordered the wrong product. Can I change my order?

Provided your order has not been already packed or shipped, an order can be readily modified by contacting our Customer Service Team on (02) 9987 2244 during business hours.

Can I add a product to my order?

We will gladly add a product for you, provided your order has not yet been prepared for shipment.  Just contact our Customer Service Team on (02) 9987 2244 during business hours.

Can I order for multiple stores?

If you want orders to be shipped to each store location, please use “Add .New Address” in your Address Book in your profile.  Just remember to select the appropriate shipping address when you order for each different store.

What is the minimum size order?

One of the ways we can keep our prices low is by imposing a minimum size order.  Each order must be for at least 40 packs of cards for the order to be accepted and processed.  

Am I entitled to any discounts?

Volume-based pricing applies to only the Elite Images card range.  Optimal pricing is achieved by ordering 60 card packs or more in each order – and this may include card packs from our Elite ImagesPaperbark Design and/or Celebration Cards ranges.  

Why can't I order product from a certain range?

"Add to cart" button showing near a product image may not appear if you are a new retailer and you are not an authorised retailer for that product range.  If you wish to expand your Cards Only product range, just contact our Customer Service Team on (02) 9987 2244 during business hours or complete this Contact Information box.

What are your freight charges?

Freight charges vary depending on the weight for the items you have chosen and your postcode.  We continually negotiate for better freight deals with our carriers on your behalf.

How can I attach a purchase order number and/message with my order?

Just prior to check-out, all messages (including your purchase order number) can be entered in a dialog box - and will be seen by our Customer Service Team prior to processing your order. 

What are your payment options for online orders?

We accept payments by credit card (Visa or Mastercard), EFT or on account.  Please note that credit card payments with order of product do not attract any surcharge.  Payment options for Cards Only approved account holders are printed on each invoice.

How do I display the cards and wrap?

A range of extremely space efficient, purpose designed displays are available to our authorised retailers to maximise the return on your investment. When fully stocked, it’s a great enticement to draw customers into your store. Please see below for more information about our display spinners.

Elite Images

Available in either 84 Vertical pockets, or 90 pockets (78 Vertical pockets + 12 Small pockets). Pictured stand dimensions approximately 64cm x 64cm x 173cm.

 

Paperbark Design

 Available in 70 pockets (36 Square pockets + 22 Vertical pockets + 12 Small pockets). Pictured stand dimensions approximately 64cm x 64cm x 173cm.

 

Celebration Cards

 Available in 80 square pockets. Pictured stand dimensions approximately 64cm x 64cm x 183cm.

 

Wrapping Paper

Available in 36 pockets. Pictured stand dimensions approximately 30cm x 30cm x 170cm.